911 Call Taker – Fast-Paced Public Safety Dispatcher

Regional 911 Intake Solutions; Alaska; Sur place; USD 40 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Résumé du poste

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines, verify locations, and relay essential information to dispatch teams. Candidates should demonstrate strong listening, accurate typing, and clear communication while following established procedures.

Responsibilities include documenting details, ensuring caller privacy, and using approved tools. Training and certification support may be provided, with benefits varying by appointment type and

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and ability to follow structured procedures are required.
• Customer service experience is helpful but not always necessary.
• Ability to enter information into call-processing or dispatch systems.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Use approved language-access resources when needed.

Connaissances

Listening skills

Accurate typing

Verbal communication

Following procedures

Customer service

Formation

High school diploma

Description du poste

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines, verify locations, and relay essential information to dispatch teams. Candidates should demonstrate strong listening, accurate typing, and clear communication while following established procedures.

Responsibilities include documenting details, ensuring caller privacy, and using approved tools. Training and certification support may be provided, with benefits varying by appointment type and