Emergency 911 Call Taker: Fast, Calm Public Safety

Regional 911 Intake Solutions; Rock Stream (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify caller information, and document details in dispatch systems. Training emphasizes question-based assessment and rapid data entry to support responders on the ground.

Candidates should have a high school diploma or equivalent and demonstrate strong listening and verbal communication skills. The role may involve rotating shifts and variable schedules, with benefits typical to public

Qualifications

• High school diploma or equivalent required; public safety or dispatch experience may be helpful.
• Excellent listening and communication skills essential for handling emergency information.
• Typing accuracy and speed are important for entering data into systems.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.

Skills

Active listening

Clear verbal communication

Typing speed

Decision-making under pressure

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify caller information, and document details in dispatch systems. Training emphasizes question-based assessment and rapid data entry to support responders on the ground.

Candidates should have a high school diploma or equivalent and demonstrate strong listening and verbal communication skills. The role may involve rotating shifts and variable schedules, with benefits typical to public