Emergency Call Taker — Fast-Paced Public Safety Support

Regional 911 Intake Solutions; Dunlow (WV); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks an alert Call Taker to rapidly assess emergencies, collect location and contact details, and enter accurate information into the dispatch system. You will work with approved protocols to triage calls and support responders.

The role emphasizes listening, typing precision, and clear communication, with training and certifications required. Candidates should be prepared for shift work and ongoing eligibility checks.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing and clear verbal communication.
• Ability to follow structured procedures; assessments may apply.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines as needed.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and document details.
• Enter information into call-processing or dispatch software.
• Forward incident details promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and policy.

Job description

Regional 911 Intake Solutions seeks an alert Call Taker to rapidly assess emergencies, collect location and contact details, and enter accurate information into the dispatch system. You will work with approved protocols to triage calls and support responders.

The role emphasizes listening, typing precision, and clear communication, with training and certifications required. Candidates should be prepared for shift work and ongoing eligibility checks.