Emergency Call Taker — Be the Calm in Crisis

Regional 911 Intake Solutions; Vernon Center (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and relay essential information to dispatch teams. This role requires careful listening, fast and accurate data entry, and the ability to follow structured procedures.

Candidates should have a high school diploma or equivalent; prior customer service or dispatch exposure is a plus. Training and certifications are provided as part of the onboarding process.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-taking experience is helpful but not always required.
• Strong listening comprehension and accurate typing are essential.

Responsibilities

• Answer incoming emergency calls and lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch function.

Skills

Listening skills

Accurate typing

Customer service

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and relay essential information to dispatch teams. This role requires careful listening, fast and accurate data entry, and the ability to follow structured procedures.

Candidates should have a high school diploma or equivalent; prior customer service or dispatch exposure is a plus. Training and certifications are provided as part of the onboarding process.