Emergency Call Taker — Fast, Impactful Public Safety

Public Safety Dispatch Network; Princeton (MO); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Princeton, MO is seeking 911 Call Takers who will handle emergency and nonemergency calls, verify locations, and document critical details for responders. The role involves following scripted questions, maintaining calm communication, and using dispatch software to route information promptly.

Successful candidates typically have a high school diploma or GED, strong listening and typing abilities, and the capacity to work rotating shifts.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center experience preferred.
• Ability to follow structured procedures and pass assessments.
• Typing speed and accuracy are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Princeton, MO is seeking 911 Call Takers who will handle emergency and nonemergency calls, verify locations, and document critical details for responders. The role involves following scripted questions, maintaining calm communication, and using dispatch software to route information promptly.

Successful candidates typically have a high school diploma or GED, strong listening and typing abilities, and the capacity to work rotating shifts.