Emergency 911 Call Taker — Training & Impact in Public Safety

Public Safety Dispatch Network; Philadelphia (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Job summary

Public Safety Dispatch Network in Philadelphia, MO, seeks a 911 Call Taker to join a responsive emergency communications team. You will handle incoming calls, verify locations, and document details to support rapid dispatch.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. Training will prepare you for call-taking duties and required certifications.

Qualifications

• High school diploma or GED required or equivalent.
• Customer service, call handling, or public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Philadelphia, MO, seeks a 911 Call Taker to join a responsive emergency communications team. You will handle incoming calls, verify locations, and document details to support rapid dispatch.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. Training will prepare you for call-taking duties and required certifications.