Emergency Call Taker & Dispatch Operator

Public Safety Dispatch Network; Galt (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Missouri is seeking a 911 call taker to handle incoming emergency calls and nonemergency lines. The role requires accurate typing, clear verbal communication, and the ability to follow structured procedures.

You may work rotating shifts, nights, weekends, holidays, and overtime as staffing requires. The position includes benefits such as health insurance, retirement contributions, and paid leave, depending on appointment type and schedule.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.
• Assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Missouri is seeking a 911 call taker to handle incoming emergency calls and nonemergency lines. The role requires accurate typing, clear verbal communication, and the ability to follow structured procedures.

You may work rotating shifts, nights, weekends, holidays, and overtime as staffing requires. The position includes benefits such as health insurance, retirement contributions, and paid leave, depending on appointment type and schedule.