Emergency Call Taker (24/7 Public Safety)

Public Safety Dispatch Network; Roach (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Roach, MO is hiring 911 Call Takers to engage callers, verify information, and document details for responders. Successful candidates have a high school diploma, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Training and certifications are provided; shifts may include nights and weekends. This role uses call-processing software to enter data and forward information promptly to dispatch; health

Qualifications

• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and the ability to follow structured procedures are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Roach, MO is hiring 911 Call Takers to engage callers, verify information, and document details for responders. Successful candidates have a high school diploma, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Training and certifications are provided; shifts may include nights and weekends. This role uses call-processing software to enter data and forward information promptly to dispatch; health