911 Call Taker — Calm, Precise Public Safety Hero

Public Safety Dispatch Network; Prairie Home (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified individuals for 911 Call Taker roles in Prairie Home, MO. The position involves taking emergency calls, confirming locations, and recording information to support dispatch operations.

Candidates should have a high school diploma or equivalent and some customer service experience. Training and certification are provided; shifts may include nights, weekends, and overtime as needed.

Qualifications

• Strong listening and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking qualified individuals for 911 Call Taker roles in Prairie Home, MO. The position involves taking emergency calls, confirming locations, and recording information to support dispatch operations.

Candidates should have a high school diploma or equivalent and some customer service experience. Training and certification are provided; shifts may include nights, weekends, and overtime as needed.