Emergency Call Taker: Be the First Responders' Frontline

Public Safety Dispatch Network; Pacific (MO); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in Pacific, MO seeks 911 Call Takers to be the first point of contact for emergency reporting. You will verify locations, collect caller information, and document details for dispatch coordination.

Role requires strong listening, accurate typing, and the ability to follow structured procedures. Training will cover call-taking duties and certifications, with rotating shifts and variable schedules typical.

Competenze

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and complete assessments.

Mansioni

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide basic pre-arrival instructions only within training.

Conoscenze

Listening

Typing

Verbal communication

Customer service

Formazione

High school diploma or equivalent

Descrizione del lavoro

Public Safety Dispatch Network in Pacific, MO seeks 911 Call Takers to be the first point of contact for emergency reporting. You will verify locations, collect caller information, and document details for dispatch coordination.

Role requires strong listening, accurate typing, and the ability to follow structured procedures. Training will cover call-taking duties and certifications, with rotating shifts and variable schedules typical.