Emergency Call Taker — 24/7 Public Safety

Public Safety Dispatch Network; Spickard (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network is seeking trained 911 call takers in Missouri to answer emergency lines and coordinate initial details with responders. The role emphasizes precise questioning, accurate data entry, and maintaining caller calm while following established protocols.

The position supports rotating shifts as needed and requires a high school diploma or equivalent; prior public safety or customer service experience is helpful but not always required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking trained 911 call takers in Missouri to answer emergency lines and coordinate initial details with responders. The role emphasizes precise questioning, accurate data entry, and maintaining caller calm while following established protocols.

The position supports rotating shifts as needed and requires a high school diploma or equivalent; prior public safety or customer service experience is helpful but not always required.