911 Call Taker - Start a Vital Public Safety Career

Public Safety Dispatch Network; Dawn (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Dawn, MO seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are required; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and pass agency assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Clear verbal communication

Accurate typing

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Dawn, MO seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are required; shifts may include nights, weekends, and overtime.