Emergency Call Taker — Fast, Critical Public Safety

Regional 911 Intake Solutions; Olney (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Olney, MD to handle emergency and non-emergency lines. The role requires strong listening skills, accurate typing, and clear verbal communication to determine urgency and document details for dispatch.

Candidates should have a high school diploma or equivalent, be able to follow structured procedures, and complete required training and assessments. Work conditions may include rotating shifts and overtime.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Customer service experience

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Olney, MD to handle emergency and non-emergency lines. The role requires strong listening skills, accurate typing, and clear verbal communication to determine urgency and document details for dispatch.

Candidates should have a high school diploma or equivalent, be able to follow structured procedures, and complete required training and assessments. Work conditions may include rotating shifts and overtime.