Emergency Communications Dispatcher (911 Call Taker)

Regional 911 Intake Solutions; Fallston (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks an attentive 911 Call Taker for Fallston, MD. The role involves taking emergency and nonemergency calls, verifying locations and contacts, and documenting details in dispatch software to support responders.

Applicants typically hold a high school diploma. Strong listening, typing, and clear communication are essential, with training and certification guiding pre-arrival instructions and procedures.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service, telephone support, or public safety experience may help.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks an attentive 911 Call Taker for Fallston, MD. The role involves taking emergency and nonemergency calls, verifying locations and contacts, and documenting details in dispatch software to support responders.

Applicants typically hold a high school diploma. Strong listening, typing, and clear communication are essential, with training and certification guiding pre-arrival instructions and procedures.