Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Sharpsburg (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sharpsburg, MD is seeking a 911 Call Taker to support emergency communications. You will listen carefully, verify locations, and document information for responders using approved systems and procedures.

Applicants should have a high school diploma or equivalent and strong listening and typing skills, with solid verbal communication. The role may involve rotating shifts to cover 24/7 operations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Sharpsburg, MD is seeking a 911 Call Taker to support emergency communications. You will listen carefully, verify locations, and document information for responders using approved systems and procedures.

Applicants should have a high school diploma or equivalent and strong listening and typing skills, with solid verbal communication. The role may involve rotating shifts to cover 24/7 operations.