Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Herndon (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Herndon, PA is seeking qualified individuals to join our 911 Call Taker team. You will listen carefully, ask focused questions, confirm locations, and document essential information for dispatch personnel to coordinate responses.

The role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is required, with strong listening, accurate typing, and clear verbal communication expected.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Herndon, PA is seeking qualified individuals to join our 911 Call Taker team. You will listen carefully, ask focused questions, confirm locations, and document essential information for dispatch personnel to coordinate responses.

The role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is required, with strong listening, accurate typing, and clear verbal communication expected.