911 Call Taker – Fast-Paced Emergency Communications

Regional 911 Intake Solutions; Solomons (MD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Solomons, MD is seeking 911 Call Takers to handle emergency and nonemergency calls. Duties include confirming locations, collecting callback info, and documenting details in dispatch software.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication. Training, background checks, and certifications are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training.

Job description

Regional 911 Intake Solutions in Solomons, MD is seeking 911 Call Takers to handle emergency and nonemergency calls. Duties include confirming locations, collecting callback info, and documenting details in dispatch software.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication. Training, background checks, and certifications are part of the process.