Impactful 911 Call Taker — Emergency Communications

Regional 911 Intake Solutions; Fork (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Fork, MD is seeking a dedicated 911 Call Taker to answer emergency lines and gather essential information for responders. You will confirm locations, document caller details, and use approved questions to assess urgency, entering data into dispatch software and forwarding it to the appropriate team.

Successful candidates typically have a high school diploma, strong listening and typing abilities, clear verbal communication, and the ability to follow structured

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Assist distressed callers and provide calm, clear guidance.
• Adhere to language-access and accessibility resources when needed.

Skills

Listening skills

Typing

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Fork, MD is seeking a dedicated 911 Call Taker to answer emergency lines and gather essential information for responders. You will confirm locations, document caller details, and use approved questions to assess urgency, entering data into dispatch software and forwarding it to the appropriate team.

Successful candidates typically have a high school diploma, strong listening and typing abilities, clear verbal communication, and the ability to follow structured