Emergency Call Taker — Launch Your Public Safety Career

Regional 911 Intake Solutions; Aberdeen (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Aberdeen, MD seeks 911 Call Takers to handle emergency and nonemergency lines with emphasis on accurate information gathering and calm communication. The role involves confirming locations, recording details, and escalating to dispatch teams as needed.

Applicants should have a high school diploma or equivalent, good listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Aberdeen, MD seeks 911 Call Takers to handle emergency and nonemergency lines with emphasis on accurate information gathering and calm communication. The role involves confirming locations, recording details, and escalating to dispatch teams as needed.

Applicants should have a high school diploma or equivalent, good listening and typing skills, and the ability to follow structured procedures.