Emergency 911 Call Taker — 24/7 Shifts

Regional 911 Intake Solutions; Maryland; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker roles in Gunpowder, MD. This position involves handling emergency and nonemergency lines, verifying caller information, and collecting precise details for dispatch teams.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training, background checks, and certifications are part of the employment process.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support or public safety experience is helpful but not required for all vacancies.
• Strong listening, typing accuracy, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker roles in Gunpowder, MD. This position involves handling emergency and nonemergency lines, verifying caller information, and collecting precise details for dispatch teams.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training, background checks, and certifications are part of the employment process.