Emergency Call Taker & Dispatcher — Frontline Support

Regional 911 Intake Solutions; Barnard (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Barnard, KS seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch software while following structured protocols.

Training and certifications apply, with potential shift rotations and a strong emphasis on privacy and accuracy. Experience in customer service is helpful, and some vacancies may accept applicants without dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience is helpful.
• Dispatch experience is not always required.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Verify incident location and caller contact information.
• Ask approved questions to identify urgency and nature of the incident.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide calm guidance and essential instructions to callers as trained.
• Utilize language-access and accessibility resources as needed.
• Adhere to certifications and training requirements.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Barnard, KS seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch software while following structured protocols.

Training and certifications apply, with potential shift rotations and a strong emphasis on privacy and accuracy. Experience in customer service is helpful, and some vacancies may accept applicants without dispatch experience.