Emergency Call Taker & Communications Dispatcher

Regional 911 Intake Solutions; Benedict (KS); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Résumé du poste

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Benedict, KS. The role handles emergency and nonemergency lines, gathers location and caller data, and uses approved questions to assess urgency. Staff enter details into dispatch systems and relay information to the correct teams.

The position emphasizes accurate typing, clear communication, and following fixed procedures, with some background in customer service or public safety helpful. Benefits vary by employer.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and data-entry abilities are essential.
• Clear verbal communication and adherence to procedures are needed.

Responsabilités

• Answer emergency and nonemergency calls promptly and professionally.
• Confirm incident location, caller details, and update dispatchers.
• Use standardized questions to assess urgency and needs.
• Enter information accurately into call-processing software.
• Communicate information quickly to the appropriate team.
• Maintain calm, supportive, and respectful caller interaction.

Connaissances

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Benedict, KS. The role handles emergency and nonemergency lines, gathers location and caller data, and uses approved questions to assess urgency. Staff enter details into dispatch systems and relay information to the correct teams.

The position emphasizes accurate typing, clear communication, and following fixed procedures, with some background in customer service or public safety helpful. Benefits vary by employer.