Emergency Call Taker – 24/7 Dispatch & Support

Regional 911 Intake Solutions; El Dorado (KS); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Kansas is seeking 911 Call Takers to collect essential information from callers, confirm locations, and document details for dispatch. You may work rotating shifts and must be able to listen carefully, type accurately, and communicate clearly under pressure; a high school diploma or equivalent is typically required, with dispatch experience helpful.

Training and certifications will be provided, and benefits may include health insurance, retirement contributions,

Qualifications

• High school diploma or equivalent required; dispatch experience helpful but not always required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication under pressure is necessary.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Kansas is seeking 911 Call Takers to collect essential information from callers, confirm locations, and document details for dispatch. You may work rotating shifts and must be able to listen carefully, type accurately, and communicate clearly under pressure; a high school diploma or equivalent is typically required, with dispatch experience helpful.

Training and certifications will be provided, and benefits may include health insurance, retirement contributions,