Emergency 911 Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Bowersville (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions is seeking a call taker to handle emergency and nonemergency lines, verify caller information, and enter data into dispatch software. You will forward critical incident details promptly to the proper dispatch function while maintaining caller composure and accuracy.

Successful candidates typically hold a high school diploma and may have prior customer service or public safety experience. Training will cover call-taking protocols and required certifications.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience may help; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking a call taker to handle emergency and nonemergency lines, verify caller information, and enter data into dispatch software. You will forward critical incident details promptly to the proper dispatch function while maintaining caller composure and accuracy.

Successful candidates typically hold a high school diploma and may have prior customer service or public safety experience. Training will cover call-taking protocols and required certifications.