Emergency Call Taker (24/7) - First-Responder Support

Regional 911 Intake Solutions; Macksville (KS); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Macksville, KS is seeking skilled 911 Call Takers to handle emergency and non-emergency lines. You will ask focused questions, confirm locations, document information, and forward incident details to dispatch teams.

Candidates should have a high school diploma and strong listening, typing, and verbal communication abilities. Training, certifications, and background checks are required as part of the screening process.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work with dispatch protocols.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential steps and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Macksville, KS is seeking skilled 911 Call Takers to handle emergency and non-emergency lines. You will ask focused questions, confirm locations, document information, and forward incident details to dispatch teams.

Candidates should have a high school diploma and strong listening, typing, and verbal communication abilities. Training, certifications, and background checks are required as part of the screening process.