911 Emergency Call Taker & Frontline Dispatcher

Regional 911 Intake Solutions; Altoona (KS); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Training programs

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Altoona, KS. You will handle emergency and nonemergency lines, confirm locations, and document data for dispatch coordination. Training ensures you provide trusted pre-arrival guidance and maintain caller privacy.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Roles may involve rotating shifts and adherence to strict procedures and certifications.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Altoona, KS. You will handle emergency and nonemergency lines, confirm locations, and document data for dispatch coordination. Training ensures you provide trusted pre-arrival guidance and maintain caller privacy.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Roles may involve rotating shifts and adherence to strict procedures and certifications.