911 Call Taker — Frontline Emergency Support

Regional 911 Intake Solutions; Cedar (KS); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance programs

Training programs

Job summary

Regional 911 Intake Solutions in Cedar, Kansas seeks qualified 911 Call Takers to join a team that answers emergency lines, confirms locations, and documents details for responders.

Candidates should have a high school diploma or equivalent; previous customer service or public safety experience helps. Training and certifications are provided, with rotating shifts and potential overtime.

Qualifications

• High school diploma or equivalent required; some vacancies accept applicants without dispatch experience.
• Customer service or telephone support experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or Equivalent

Job description

Regional 911 Intake Solutions in Cedar, Kansas seeks qualified 911 Call Takers to join a team that answers emergency lines, confirms locations, and documents details for responders.

Candidates should have a high school diploma or equivalent; previous customer service or public safety experience helps. Training and certifications are provided, with rotating shifts and potential overtime.