Emergency 911 Call Taker - Frontline Operator

Regional 911 Intake Solutions; Arnett (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details in dispatch software. You will follow established scripts and procedures, with on-the-job training for pre-arrival instructions and certifications.

The role emphasizes strong listening, typing, and clear verbal communication, with potential rotating shifts in a 24/7 environment and benefits per employer policies.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details in dispatch software. You will follow established scripts and procedures, with on-the-job training for pre-arrival instructions and certifications.

The role emphasizes strong listening, typing, and clear verbal communication, with potential rotating shifts in a 24/7 environment and benefits per employer policies.