Emergency Call Taker & Dispatcher (Cross-Training)

Regional 911 Intake Solutions; Germfask Township (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Germfask, MI seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document information in dispatch software. You will follow structured procedures, participate in training, and work with a team to support rapid response.

The role emphasizes accuracy, calm communication, and attention to detail, with varied shifts and possible overtime. High school diploma required; customer service experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing and verbal communication skills.
• Ability to follow structured procedures and complete assessments.
• Customer service experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Germfask, MI seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document information in dispatch software. You will follow structured procedures, participate in training, and work with a team to support rapid response.

The role emphasizes accuracy, calm communication, and attention to detail, with varied shifts and possible overtime. High school diploma required; customer service experience is a plus.