Life-Saving 911 Call Taker & Dispatcher

Regional 911 Intake Solutions; Farmington Hills (MI); Presencial; USD 38.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Regional 911 Intake Solutions in Farmington Hills is seeking a dedicated 911 Call Taker to answer emergency and nonemergency lines, verify location and callback information, and document details for responders.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training leads to certification and potential shift work in a 24/7 environment.

Formación

• High school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Verbal communication

Typing

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions in Farmington Hills is seeking a dedicated 911 Call Taker to answer emergency and nonemergency lines, verify location and callback information, and document details for responders.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training leads to certification and potential shift work in a 24/7 environment.