911 Call Taker: Emergency Communications Specialist

Regional 911 Intake Solutions; East Tawas (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in East Tawas, MI seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, document details, and route information to responders.

You will follow scripted questions, use dispatch software, and maintain calm under pressure while protecting caller privacy and ensuring accurate incident data. Training and certification are required to perform duties effectively.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience preferred.
• Dispatcher experience not always required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s callback.
• Use approved questions to assess urgency.
• Enter details into call-processing software.
• Forward incident information to dispatch.
• Guide callers with essential instructions.
• Adhere to language-access and accessibility resources.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in East Tawas, MI seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, document details, and route information to responders.

You will follow scripted questions, use dispatch software, and maintain calm under pressure while protecting caller privacy and ensuring accurate incident data. Training and certification are required to perform duties effectively.