24/7 911 Call Taker & Emergency Dispatcher

Regional 911 Intake Solutions; Hillsdale (WY); Presencial; USD 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions seeks qualified 911 Call Takers to handle high-stress incoming emergency and nonemergency calls in Frontier, MI. You will verify locations, collect caller information, and document data in dispatch systems, following established procedures.

Applicants typically need a high school diploma or equivalent; prior customer service or public safety exposure helps, though some vacancies accept beginners.

Qualificações

• High school diploma or equivalent typically required; some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are expected; assessments and minimum scores vary by agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calming guidance and essential instructions to callers within training limits.

Descrição da oferta de emprego

Regional 911 Intake Solutions seeks qualified 911 Call Takers to handle high-stress incoming emergency and nonemergency calls in Frontier, MI. You will verify locations, collect caller information, and document data in dispatch systems, following established procedures.

Applicants typically need a high school diploma or equivalent; prior customer service or public safety exposure helps, though some vacancies accept beginners.