Emergency Call Taker: First-Response Dispatcher

Regional 911 Intake Solutions; Harbor Springs, Cross Village (MI, MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Training programs

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers for Cross Village, MI. You will answer emergency and non-emergency lines, verify locations, follow structured scripts, and document details in dispatch software. Training and certification support are expected, with rotating shifts and possible overtime.

Ideal candidates have a high school diploma and strong listening and typing skills, with clear communication abilities to guide callers until responders arrive.

Qualifications

• High School Diploma or equivalent required; dispatch experience helpful but not always necessary.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the incident.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch teams.

Skills

Active listening

Typing speed

Verbal communication

Procedural adherence

Education

High School Diploma

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers for Cross Village, MI. You will answer emergency and non-emergency lines, verify locations, follow structured scripts, and document details in dispatch software. Training and certification support are expected, with rotating shifts and possible overtime.

Ideal candidates have a high school diploma and strong listening and typing skills, with clear communication abilities to guide callers until responders arrive.