Emergency Communications Dispatcher

Regional 911 Intake Solutions; LaBranche (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Branch, MI is seeking 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for responders. You may work rotating shifts that include nights, weekends, and holidays.

Applicants typically need a high school diploma; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch experience. Training and certifications are required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Branch, MI is seeking 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for responders. You may work rotating shifts that include nights, weekends, and holidays.

Applicants typically need a high school diploma; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch experience. Training and certifications are required.