Emergency Communications Dispatcher — 24/7 911 Call Taker

Regional 911 Intake Solutions; Hopper (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in the United States seeks a call taker to answer emergency and nonemergency lines, verify locations, and input details into dispatch software. You will work with trained teams to assess incidents and provide calm, clear instructions.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures; training and certifications will be provided as required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Verbal communication

Typing accuracy

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in the United States seeks a call taker to answer emergency and nonemergency lines, verify locations, and input details into dispatch software. You will work with trained teams to assess incidents and provide calm, clear instructions.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures; training and certifications will be provided as required.