24/7 911 Call Taker & Dispatch Specialist

Regional 911 Intake Solutions; Onekama (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Onekama, MI seeks a 911 Call Taker to answer emergency and nonemergency lines, verify locations, and relay information to dispatch teams. The role requires careful listening, precise typing, and calm, clear communication under pressure.

Successful candidates will follow scripted questions, enter details into dispatch software, and assist callers with essential instructions. Training and certifications are provided as part of the onboarding process.

Qualifications

• Requires strong listening comprehension and the ability to follow structured procedures.
• Requires accurate typing and clear verbal communication.
• Experience in customer service or public safety is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Onekama, MI seeks a 911 Call Taker to answer emergency and nonemergency lines, verify locations, and relay information to dispatch teams. The role requires careful listening, precise typing, and calm, clear communication under pressure.

Successful candidates will follow scripted questions, enter details into dispatch software, and assist callers with essential instructions. Training and certifications are provided as part of the onboarding process.