Emergency 911 Call Taker & Dispatcher

Regional 911 Intake Solutions; Gowen (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Gowen, MI seeks an entry-level 911 Call Taker to handle emergency and non-emergency calls. You will confirm locations, collect caller information, and relay data to dispatch with accuracy and composure.

Successful candidates will demonstrate strong listening, typing speed, and the ability to follow structured procedures. Training and certifications are required, with rotating shifts and potential overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing and clear verbal communication needed.
• Ability to follow structured procedures and complete assessments per hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Gowen, MI seeks an entry-level 911 Call Taker to handle emergency and non-emergency calls. You will confirm locations, collect caller information, and relay data to dispatch with accuracy and composure.

Successful candidates will demonstrate strong listening, typing speed, and the ability to follow structured procedures. Training and certifications are required, with rotating shifts and potential overtime.