Emergency Call Taker & Dispatcher (911)

Regional 911 Intake Solutions; Vinton (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions in Vinton, VA seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, document information, and relay details to dispatch software. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

A high school diploma is commonly required, with customer service or public safety experience being helpful. Successful candidates must demonstrate strong listening, accurate typing, and clear verbal communication, capable of

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service, telephone support, or public safety may help; some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Vinton, VA seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, document information, and relay details to dispatch software. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

A high school diploma is commonly required, with customer service or public safety experience being helpful. Successful candidates must demonstrate strong listening, accurate typing, and clear verbal communication, capable of