Emergency 911 Call Taker – Public Safety Communications

Regional 911 Intake Solutions; Newington (VA); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Newington, VA. You will handle emergency and non-emergency calls, verify locations, collect caller data, and enter information into dispatch systems.

The role supports 24/7 operations with rotating shifts and requires strong listening and communication skills. Applicants typically have a high school diploma, customer service experience, and the ability to follow structured procedures; background checks and training are part of

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, typing, and verbal communication skills are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller contact information.
• Use structured questions to identify nature and urgency of situations.
• Enter details into call-processing or dispatch software accurately.

Skills

Active listening

Typing

Clear communication

Customer service

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Newington, VA. You will handle emergency and non-emergency calls, verify locations, collect caller data, and enter information into dispatch systems.

The role supports 24/7 operations with rotating shifts and requires strong listening and communication skills. Applicants typically have a high school diploma, customer service experience, and the ability to follow structured procedures; background checks and training are part of