Critical 911 Call Taker & Dispatcher - Public Safety

Regional 911 Intake Solutions; Amonate (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Virginia seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines. You will gather essential information, confirm locations, and document details for dispatch teams.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and potential rotating shifts are expected.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety is helpful.
• Strong listening skills and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency lines and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Keep callers calm and follow approved language-access procedures.

Skills

Customer service

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Virginia seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines. You will gather essential information, confirm locations, and document details for dispatch teams.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and potential rotating shifts are expected.