24/7 911 Call Taker – Emergency Communications

Regional 911 Intake Solutions; Altavista (VA); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Regional 911 Intake Solutions in Altavista, VA seeks 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document critical details for dispatch. The role involves structured procedures, attention to privacy, and potential shift work in a 24-hour environment.

Ideal candidates have a high school diploma and customer service experience; training and certifications will be provided. Applicants must meet agency requirements and pass background checks.

Formación

• Experience in customer service, telephone support, or public safety helpful.
• Candidates should have strong listening skills and clear verbal communication.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Conocimientos

Customer service

Educación

High school diploma

Descripción del empleo

Regional 911 Intake Solutions in Altavista, VA seeks 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document critical details for dispatch. The role involves structured procedures, attention to privacy, and potential shift work in a 24-hour environment.

Ideal candidates have a high school diploma and customer service experience; training and certifications will be provided. Applicants must meet agency requirements and pass background checks.