Emergency Call Taker — Start a Public Safety Career

Regional 911 Intake Solutions; Jetersville (VA); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Descripción de la vacante

Regional 911 Intake Solutions in Jetersville, VA is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm location, gather essential details, and document information for responders.

This role may require rotating shifts, thorough training, background checks, and certifications. A high school diploma or equivalent, strong listening and typing skills, and clear verbal communication are essential.

Formación

• High school diploma or equivalent required or accepted.
• Strong listening comprehension and accuracy in data entry are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only after training and certification.
• Use language-access and accessibility resources when needed.

Conocimientos

Listening skills

Typing

Verbal communication

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Descripción del empleo

Regional 911 Intake Solutions in Jetersville, VA is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm location, gather essential details, and document information for responders.

This role may require rotating shifts, thorough training, background checks, and certifications. A high school diploma or equivalent, strong listening and typing skills, and clear verbal communication are essential.