911 Call Taker — Emergency Communications Pro

Regional 911 Intake Solutions; Purcellville (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Purcellville, VA seeks motivated individuals for 911 Call Taker roles, handling emergency and nonemergency lines with careful verification of locations and caller data. Training ensures proper use of dispatch tools and escalation processes.

Qualified applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Full-time positions may involve rotating shifts and industry-standard certifications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Purcellville, VA seeks motivated individuals for 911 Call Taker roles, handling emergency and nonemergency lines with careful verification of locations and caller data. Training ensures proper use of dispatch tools and escalation processes.

Qualified applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Full-time positions may involve rotating shifts and industry-standard certifications.