911 Call Taker — Frontline Emergency Communicator

Regional 911 Intake Solutions; Troutville (VA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in Troutville, VA seeks qualified 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details in dispatch software, ensuring accurate handoffs to appropriate responders.

Flexible shifts and training may be provided. The role requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required; dispatch experience may be preferred.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software and forward to dispatch.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Troutville, VA seeks qualified 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details in dispatch software, ensuring accurate handoffs to appropriate responders.

Flexible shifts and training may be provided. The role requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.