911 Call Taker — Start Your Emergency Communications Career

Regional 911 Intake Solutions; Chase City (VA); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Chase City, VA is seeking a dedicated 911 Call Taker to handle emergency and nonemergency calls from the community. You will verify locations, collect caller information, and document details in dispatch software to support response teams.

The role requires strong listening, precise typing, and clear communication, with training and certifications completed as required by the agency. This on-site position may involve rotating shifts to cover 24/7 operations.

Qualificações

• High school diploma or GED required.
• Prior customer service or public safety experience preferred.
• Ability to type accurately and listen actively.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Conhecimentos

Active listening

Typing speed

Verbal communication

Following procedures

Multitasking

Formação académica

High school diploma or GED

Ferramentas

Call-processing software

Telephone systems

Descrição da oferta de emprego

Regional 911 Intake Solutions in Chase City, VA is seeking a dedicated 911 Call Taker to handle emergency and nonemergency calls from the community. You will verify locations, collect caller information, and document details in dispatch software to support response teams.

The role requires strong listening, precise typing, and clear communication, with training and certifications completed as required by the agency. This on-site position may involve rotating shifts to cover 24/7 operations.