24/7 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Hague (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hague, VA is seeking 911 Call Takers to join the emergency communications team. You will answer incoming calls, verify location, and document details for dispatch.

The role requires a high school diploma and strong listening and typing skills; dispatch experience may be helpful. Training and certification are required, with rotating shifts and variable hours as needed.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and assessments set by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Hague, VA is seeking 911 Call Takers to join the emergency communications team. You will answer incoming calls, verify location, and document details for dispatch.

The role requires a high school diploma and strong listening and typing skills; dispatch experience may be helpful. Training and certification are required, with rotating shifts and variable hours as needed.