911 Call Taker — Frontline Emergency Communications

Regional 911 Intake Solutions; Haysi (VA); Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Regional 911 Intake Solutions in Haysi, VA seeks a 911 Call Taker to handle emergency and nonemergency lines with professional composure. You will gather essential information, confirm locations, and document details in dispatch software, following approved questions and procedures.

Applicants typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training certs may be required, and shifts can include nights and weekends depending on staffing

Formación

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Conocimientos

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Descripción del empleo

Regional 911 Intake Solutions in Haysi, VA seeks a 911 Call Taker to handle emergency and nonemergency lines with professional composure. You will gather essential information, confirm locations, and document details in dispatch software, following approved questions and procedures.

Applicants typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training certs may be required, and shifts can include nights and weekends depending on staffing