24/7 Emergency Call Taker — Public Safety Support & Training

Public Safety Dispatch Network; Mantachie (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network in Mantachie, MS, is seeking a 911 Call Taker to be the first point of contact for emergency callers. You will verify locations, collect critical information, and document details for dispatch personnel to coordinate responses.

Responsibilities include handling calls 24/7, confirming data, and following call-processing procedures. A high school diploma is commonly required, with on-the-job training and certifications provided as needed.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication preferred.
• Ability to follow structured procedures and handle high-pressure situations.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Mantachie, MS, is seeking a 911 Call Taker to be the first point of contact for emergency callers. You will verify locations, collect critical information, and document details for dispatch personnel to coordinate responses.

Responsibilities include handling calls 24/7, confirming data, and following call-processing procedures. A high school diploma is commonly required, with on-the-job training and certifications provided as needed.