Public Safety 911 Call Taker & Dispatcher

Public Safety Dispatch Network; Ocean Springs (MS); On-site; USD 32,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Ocean Springs, MS is seeking a Call Taker to handle emergency lines and assist callers with critical information. The role involves verifying locations, gathering callback data, and entering details into dispatch software to ensure rapid response.

Candidates should be able to follow structured procedures, communicate clearly, and comply with training requirements. This position may involve rotating shifts, weekends, and overtime depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Ocean Springs, MS is seeking a Call Taker to handle emergency lines and assist callers with critical information. The role involves verifying locations, gathering callback data, and entering details into dispatch software to ensure rapid response.

Candidates should be able to follow structured procedures, communicate clearly, and comply with training requirements. This position may involve rotating shifts, weekends, and overtime depending on staffing needs.