Emergency 911 Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Red Banks (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting 911 Call Takers for Red Banks, Mississippi. The role involves answering emergency and non-emergency lines, confirming location, collecting details, and entering data into dispatch software.

Candidates typically need a high school diploma or equivalent. Strong listening, typing, and clear communication are essential, with the possibility of shift work, nights, weekends, and overtime depending on staffing.

Qualifications

• High school diploma or equivalent required.
• Customer service experience helpful but not required for all vacancies.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Verify incident location and caller contact information.
• Identify urgency using approved questions.
• Enter details into dispatch software accurately.
• Forward information to dispatch promptly.
• Assist callers with essential instructions within training scope.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is recruiting 911 Call Takers for Red Banks, Mississippi. The role involves answering emergency and non-emergency lines, confirming location, collecting details, and entering data into dispatch software.

Candidates typically need a high school diploma or equivalent. Strong listening, typing, and clear communication are essential, with the possibility of shift work, nights, weekends, and overtime depending on staffing.